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Returns & Exchange Policy

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EXCHANGE & RETURN POLICIES

Exchange Policy

If you would like to make an exchange, please look for the item and size you would like to exchange for and place a new order immediately, before it sells out. Then return your original item for a full refund.

Return Policy

When you place your order on OGONEWYORK.com you are welcome to return any item using our return policy. Refunds will be issued in the same form of payment and shipping costs are non-refundable. Please note that we may not refund an item that is sent without any return paperwork.

An item should be returned within 14 days of its delivery date, unused with all garment tags attached. This is also to ensure that the item arrives back to us undamaged. Returns that are damaged or soiled may not be accepted and may be sent back to you without a refund.

To make a return, email info@ogonewyork.com . Once your return has been authorized you will get an email notification, which includes your return label. Ship the item back to us and a full refund will be made as long as the item is unused with all tags attached.